Your Privacy Matters. (“T-U-A”) is totally committed to protecting the privacy of our site visitors and customers. T-U-A team fully appreciates and respects the importance of privacy on the Internet. Our Privacy and Security Policy (the "Privacy Policy") is intended to protect your privacy and provide you with a safe and secure shopping experience. This Privacy Policy protects consumers’ providing information through our Website. By using our Website, you are consent to the collection and use of your personal information. In addition to reviewing our Privacy Policy, you should also read the Terms & Conditions section of our Website. Your use of our Website constitutes your agreement to its terms and conditions.


Our Privacy Policy Is Subject To Change Over Time  

As we continue to develop our Website and take advantage of technologies to improve the services we provide, our policies will change over time. We encourage you to refer to this Privacy Policy from time to time to stay informed of our most current privacy policy practices. If you are a registered user of our Website, we may notify you by email of material changes to our Privacy Policy using the most current email address you have provided to us. Your continued access and use of our Websites will constitute your acceptance of any changes or revisions to our Privacy Policy.


Summary of Our Privacy Policy

This Privacy Policy explains and summarizes how we collect, use and protect your personal information as you interact with us online and through our customer and technical support. This Privacy Policy explains:

  • What information T-U-A gathers from users.
  • What type of information our website collects.
  • How T-U-A uses the personal information that you share with us.
  • How T-U-A uses "cookies" and "IP Addresses."
  • What personal information, if any, T-U-A may share about you with others and the conditions that protect your information if it must be shared.
  • What kind of security measures T-U-A takes to protect your information from loss or disclosure and how T-U-A will inform you in the event of a security breach.
  • The circumstances under which you can access your personal information you have shared with  T-U-A, have that information corrected, and restrict T-U-A's use of that information, or even have it removed from our records.
  • Other things you should know about privacy and T-U-A.

The Type of Information our Website Collect About You


T-U-A collects information that you provide to us or that we learn about you from your use of our Website. We receive and store information you enter on our Website. For example, you may provide information to us when you register with our Websites, sign-in, search, add items to your shopping cart, pay for an item, participate in a survey, contest or promotion, apply for a job, request to receive our marketing materials, or communicate with T-U-A ‘s customer service. As a result of those actions, you might supply us with such information as your name, address, phone number, email address, payment card information, and personal shopping and product preferences. In applying for a job with us, you may provide us your name, address, phone number, email address, previous work experience, references and other personal information about your background and experience.

We also automatically receive and store certain types of information whenever you visit our Website. We might also receive information about you from other sources, such as in providing you special offers that we think will be of interest, and we may add that information to our account information.


How T-U-A Uses Information About You

We use information we have collected about you to provide you with the very best shopping experience, the most current fashion clothing and accessories, and personal style news. We do not sell your personal information to third parties for any reason. We do not disclose your personal information to unaffiliated third parties, or to our affiliates, who may want to offer you their own products and services unless you have requested or authorized us to do so.

We may share your personal information with third parties or affiliates of T-U-A with whom we have contracted to perform services on our behalf, such as payment processing service. All companies that act on our behalf are contractually obligated to keep the personal information we provide to them confidential and to use the personal information we share only to provide the services we ask them to perform. 

We may disclose personal information about our customers as permitted or required by law. We may disclose information about you to protect against fraud and other crimes and to enforce our contracts with you.


Using a T-U-A form, you can refer a friend to our Website or send them product information. You and your friend's names and e-mail addresses are requested to ensure that your friend will know that you have requested that T-U-A send them an e-mail. The information we collect about you and your friend will be used in ways described in this privacy policy. 

We try to provide you with the information you need to make informed reasonable choices with respect to how our Website uses or shares your information. T-U-A collects and uses personal information from you in several ways:
  • Website usage. T-U-A's authorized service providers may observe activities, preferences and transactional data (such as your IP address, browser type and operating system) relating to your use of our Websites. We may use this collected or logged information in order to provide better service, to facilitate our customers' use of the website, to track usage of the website, and to address security hazards T-U-A, or one of T-U-A 's authorized service providers, may use this information to track aggregate traffic patterns throughout our Website for T-U-A's internal analysis.
  • Online Transactions. We collect information about you when you shop on our Website. You may visit our site without registering, but if you wish to add merchandise to your shopping bag, or use other special features offered on our site, you will need to provide us with certain information, including your name, address, phone number and email address, to open an account with us. We will assist you in creating a user ID and a password to protect your account information.

Our Security Practices


Our internal data security policies restrict access to customers' personal information to authorized employees. Authorized employees may use our customers' personal information for T-U-A business purposes only. Our employees are bound by T-U-A policies that require them to maintain the confidentiality of our customers' personal information. Employees who violate these requirements are subject to disciplinary action, up to and including termination.

 When you place orders or access your account information, a secure server is employed. All information you input is encrypted by the secure server layer (SSL) before it is sent to us and all the customer data we collect is similarly protected against unauthorized access.


We maintain physical, electronic, and procedural safeguards that are designed to protect our customers' personal information. For example, for the security of your online visit to our Websites, we may make use of firewall barriers, encryption techniques and/or authentication procedures. Unfortunately, no data transmission over the Internet can be guaranteed to be absolutely secure. As a result, while we strive to protect your personal information, T-U-A cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. In the event of a breach of the confidentiality or security of your personal information, we will notify you as necessary and to the extent possible so you can take appropriate protective steps. Unless you indicate otherwise, we may notify you under such circumstances using the email address you provided to us when you registered with our Websites.


What are Cookies and How Does our Website Use Them?

We may use "cookies" to collect or log certain information. A cookie is a small piece of information that a website stores on a personal computer and which can be later retrieved. We may use cookies for some administrative purposes, for example, to store our customers' preferences for certain kinds of products or to store a password so that you do not have to input it every time you visit our website. The cookies will not contain information that will enable anyone to contact our customers via telephone, email, or any other means. If our customers are uncomfortable with the use of cookie technology, they can set their browsers to refuse cookies. Certain services, however, could be dependent on cookies and our customers may disable those services by refusing cookies.


Links to Third Party Sites and Websites Containing our Website Branding

Our Website may contain links to third party sites. Please be aware, however, that T-U-A is not responsible for and cannot control the privacy policies of these other sites or their practices. We encourage you to read the privacy policies for these other sites, as they may differ from ours. This Privacy Policy applies solely to personal information collected by T-U-A.


Contact Preferences and Accessing Your Personal Information 

You have choices when it comes to how T-U-A uses your personal information. When you register online with our Website, you can choose not to receive information about merchandise, services and special promotional offers from us by email. If you choose not to receive such product marketing information by email, T-U-A may continue to contact you as necessary to service your account and process your transactions.

Keeping your account information accurate and up to date is very important so we can provide you with excellent service. If your account information is incomplete, inaccurate or not current, please follow the instructions for My Account on our Websites to correct or update your account information online.


Our Website is Not for Use by Customers Under the Age of 18

Customers under 18 years of age are not eligible to use our Website. We ask that minors (under the age of 18) only use our Website in conjunction with your parents or guardians. Children under 13 years of age should not send any information about themselves to T-U-A. If a child under 13 submits information through any part of our Websites, and T-U-A becomes aware that the person submitting the information is a child, we will attempt to delete this information as soon as possible because we do not knowingly collect any personal information about children under 13. In addition to this, we do not use or disclose such information to third parties.


What Else should I Know about My Privacy?

You should be careful to maintain the secrecy of your passwords and/or account information and be responsible about protecting your personal information and identity whenever you are online.


Trademark Notice

TheUrbanApparel®, UrbanAnyway®, and UrbanSiam®, are tradenames and/or trademarks of The Urban Apparel Co., Ltd.


We are always pleased to hear from our customers (even if it is a complaint). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a customer service member of T-U-A team, who will be delighted to answer any questions you may have or you can mail us at the address below:


The Urban Apparel Co., Ltd. 

312 Moo 15, Bangna-Trad Rd.

Bangkaew  Bangplee

Samutprakarn 10540 Thailand